At BMO Bank of Montreal, we’re here to help
your brokerage succeed. Our comprehensive
Insurance Broker Program has the tools you
need to achieve your goals.
To learn more, contact National Industry
Programs at 1-877-629-6262 or by email at
TM/® Trademarks of Bank of Montreal.
our promise to be their partner, and
our employees can rely on each other.
Simply identifying our core principals isn’t enough to drive change.
So I established a strategy to guide us
through a cultural evolution and maintain the changes, using key performance
indicators to monitor our progress and
guide our future moves. These changes
integrate our four core principals
throughout our organization, including
our agency management system, recruitment and training, employee education,
and charity involvement.
Prior to instigating this strategy, I im-
plemented an employment satisfaction
survey, which has turned out to be the
most significant performance indica-
tor we have in tracking this cultural
transition. On this quarterly survey, I
asked our team to rate statements such
as “my job positively impacts people’s
lives,” “I have the tools I need to do my
job effectively,” and “my work gives me
a feeling of personal accomplishment”.
After two years, our employee’s levels of
satisfaction have risen 8%, bringing us
to an 83% satisfaction level today.
At Park, we will always be striving to
help others and take care of our family.
In staying true to our core values, and
maintaining Park’s unique culture, we
are honouring the legacy of our found-
ers, while experiencing the benefits
of happier employees, and satisfied
We only get one life. Although you
may change careers, friends, cities, and
even spouses, it is imperative that you
make the best of your time and focus
on your security and happiness. Reflect
on the culture of your organization.
The average person spends one-third
of their life at work. Consider whether
it is a place where you are happy. Then
consider what changes can be made to
make it better.
I challenge you to ask yourself the
three questions [above] and honestly
question your satisfaction with the
I leave you all with my favourite quote
by Maya Angelou: “I’ve learned that
people will forget what you said, people
will forget what you did, but people will
never forget how you made them feel.”
When clients leave our
offices, they don’t leave
with a product in hand.
It’s the service we provide:
helping our clients
navigate the complex
world of insurance.
That is our true value.
The first Park Insurance location
at Hastings and Slocan.